Refund policy

Overview

This website is operated by MaxYourGrip. Throughout the site, the terms “we,” “us,” and “our” refer to MaxYourGrip. By purchasing from our store, you agree to the following Return & Refund Policy.

We aim to provide a clear and fair return and refund process while protecting against misuse and unnecessary disputes.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee from the date you receive your order.

If you are not satisfied with your purchase, you may request a refund within this period, subject to the conditions outlined below.

Eligibility for Refunds

  • Products may be used, provided they are in reasonable condition.
  • Refund requests must be submitted within 30 days of delivery.
  • Proof of purchase is required.

Return Shipping

  • Customers are responsible for return shipping costs.
  • Original shipping fees (if any) are non-refundable.
  • We do not cover return shipping costs under normal circumstances.

In some cases, we may determine that a physical return is not required. This decision is made at our sole discretion.

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect:

  • You must contact us within 7 days of delivery
  • Clear photo or video evidence is required

Once verified, we will offer a replacement or refund at no additional cost.

Warranty

All MaxYourGrip products are covered by a 1-year limited warranty from the date of delivery.

This warranty applies to manufacturing defects and material faults that occur during normal, intended use of the product.

The warranty does not cover:

  • Normal wear and tear
  • Damage caused by misuse, abuse, modification, or improper handling
  • Accidental damage or cosmetic issues that do not affect functionality

To submit a warranty claim:

  • Contact us within the 1-year warranty period
  • Provide proof of purchase
  • Submit clear photo or video evidence of the issue

Once the claim is reviewed and approved, we will, at our discretion, offer a replacement or a refund.

Incorrect Address & Unclaimed Packages

  • Refunds are not available for orders shipped to an incorrect address provided by the customer.
  • Packages that are unclaimed, refused, or not collected from the carrier are not eligible for a refund.

Please ensure your shipping information is accurate and that you monitor tracking updates.

Refund Processing

  • Approved refunds will be issued to the original payment method only.
  • Refunds are typically processed within 5–10 business days after approval, depending on your payment provider.
  • Refunds or replacements for orders that are lost, stolen, or damaged during transit are handled in accordance with our Shipping Protection terms outlined in the Shipping Policy.

Non-Returnable Items

At this time, all products are eligible for refunds if they meet the conditions stated in this policy.

Contact Information

To request a refund or report an issue, please contact us at:

📧 contact@maxyourgrip.com
🌐 www.maxyourgrip.com

Policy Updates

We reserve the right to modify or update this Return & Refund Policy at any time. Changes will take effect immediately upon being posted on this page.